Privacy Policy

Updated: May 2026

Overview

This Privacy Policy (“Policy”) describes how VIDA Recovery (“we,” “us,” or “our”) collects, uses, and protects information obtained through our website, www.myvidarecovery.com (the “Site”).By using this Site, you agree to the terms of this Policy. If you do not agree, please do not use the Site.This Policy applies only to information collected through this Site and does not apply to Protected Health Information (PHI), which is addressed below.

HIPAA Notice and Protected Health Information (PHI)

VIDA Recovery is a behavioral health provider and complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).This Privacy Policy applies only to information collected through our website. Any Protected Health Information (PHI) you provide as part of treatment, intake, or healthcare services is governed by our Notice of Privacy Practices (NPP).You may request a copy of our Notice of Privacy Practices at any time by contacting us using the information below.

Information We Collect:

Personal Information You Provide

We collect Personal Information only when you voluntarily provide it, including: name, email address, phone number, mailing address, payment information (if applicable), Information submitted through forms or communications.

Automatically Collected Information

We may collect non-identifying information such as: IP address, browser type, device type, pages visited, time spent on the site. This information is used to improve website performance and user experience.

Cookies and Tracking Technologies

We may use cookies and similar technologies to: enhance website functionality, analyze traffic and usage trends, improve user experience. You may disable cookies through your browser settings.

How We Use Your Information

We use information to: respond to inquiries, schedule and manage appointments, provide services and support, process payments, communicate important updates, improve our services and website. We follow the minimum necessary standard consistent with HIPAA and CARF expectations.

Text Messaging (SMS) Communications

By providing your mobile phone number, you consent to receive text messages from VIDA Recovery related to appointments, services, billing, and other relevant communications.Message frequency may varyMessage and data rates may applyYou may opt out at any time by replying “STOP”.
You may reply “HELP” for assistance.

Mobile Information Sharing Policy (A2P 10DLC Compliance)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

How We Share Information

VIDA Recovery maintains strict confidentiality and privacy standards.

No Sale or Marketing Use of Data

We do not sell, rent, or share Personal Information, including contact information, with third parties for marketing or advertising purposes.

Service Providers (Business Associates)

We may share limited information with trusted third-party service providers (such as billing companies, electronic health record systems, and communication platforms) only as necessary to operate our services.These providers: are contractually obligated to maintain confidentiality, must comply with applicable privacy laws, including HIPAA where applicable, may only use information to perform services on our behalf, are strictly prohibited from using your information for marketing purposes.

Legal Requirements

We may disclose information when required by law, including: court orders or subpoenas, legal or regulatory requirements, protection of health, safety, or rights.

Business Transfers

If VIDA Recovery is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to continued privacy protections.

Your Privacy Rights

You may: request access to your data, request corrections, request deletion (where applicable), opt out of communications. To exercise these rights, contact us using the information below.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your information, consistent with healthcare industry standards, HIPAA requirements, and CARF expectations. However, no method of transmission or storage is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect Personal Information from children.

Changes to This Policy

We may update this Policy periodically. Changes will be posted with an updated effective date.

Contact Information

If you have questions about this Privacy Policy, please contact: VIDA Recovery
Phone: 830-206-6728
Website: www.myvidarecovery.com